Shipping policy

At ALFRED LINDSAY, we are dedicated to delivering premium New Zealand seafood to customers worldwide with fast, safe, and transparent logistics services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood products, our team will carefully inspect, package, and arrange shipment for your order in the shortest time, minimizing your waiting period.
2. International Shipping & Delivery Time
We provide reliable international shipping services covering most countries and regions worldwide. Standard international delivery normally takes 7–14 business days to arrive. The actual delivery time may slightly vary due to destination location, local logistics efficiency and peak shipping seasons. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping fee will be automatically displayed on the checkout page before you complete payment.We promise no hidden charges or extra fees, ensuring every cost is transparent for our customers.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend you check your local country’s latest import regulations and relevant tax standards before placing an order, to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized high-strength, shockproof and fresh-keeping packaging materials for all orders. Our professional packaging can effectively protect products from extrusion, damage and temperature changes during long-distance transportation, ensuring the freshness and integrity of your seafood goods.
For high-value orders, we provide an optional shipping insurance service at checkout, which fully protects your order throughout the transit process, bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods immediately upon delivery. If you receive packages with obvious damage, leakage or severe deformation, please take clear photos of the condition, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality problems or defects after signing for the order, please submit a feedback request to our support team within 48 hours after delivery. We will verify the issue quickly and provide targeted solutions including replacement, return or compensation services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, delivery delays or after-sales problems, our professional customer support team is always ready to help. Feel free to contact us via email or phone, and we will reply and resolve your issues as soon as possible.
Final Statement
ALFRED LINDSAY keeps optimizing our global logistics system and service standards, striving to provide every customer with fast, safe and reliable seafood shipping services. Thank you for your trust and support!